Zerbee’s Return Policy
Most purchases can be returned for a refund within 30 days of purchase. Please follow the return instructions below to start your return.
Happy customers is our goal! Because we care. Got questions? Please call or email.
Email the hive: returns@zerbee.com
Call the hive: 855-493-7233
Easy as 1-2-Zerbee Return Procedures
1. Log into your Zerbee account and click "My Account" at the top of any page. Click the Order Number containing the item(s) you'd like to return. Check the boxes next to the SKU numbers you'd like to return and click the "Return Items" button. Fill out the short form and click "Submit". We'll take it from there. It can take 24-72 hours before you will receive your Return Merchandise Authorization (RMA), so please be patient, we haven't forgotten you. Remember, products returned without an RMA cannot be refunded.
2. Once we’ve provided your RMA number and a return address (please don’t ship back to our customer service office, we will provide an address for you), carefully repackage the items to be returned. Write the RMA number on the outside of the shipping box (never on the product packaging itself).
3. Send the items to the return shipping address we provide on the RMA using a carrier who offers proof of delivery (like UPS, FedEx, or Priority Mail).
Don't forget!
- A Return Authorization is required for all returns. Returns without an RMA may be returned to you at your cost. Please follow the below procedures to make the return of your order easy, breezy.
- Return it to the hive. All returns should be shipped to the warehouse address we send you when we issue your RMA. Do not return to our sales office or any address not on the RMA, as this will result in a 30% restocking fee.
- Returns should be unopened, in their original packaging, and in resalable condition.
Please note that shipping charges will not be refunded.
I Ordered the Wrong Item or Changed my Mind…What Should I Do?
If you ordered the wrong item or simply changed your mind; just give us a call as soon as possible and we’ll be happy to help you return it. Most purchases can be returned for a refund within 30 days of purchase. On some products shipped directly from manufacturers, a restocking fee or different return time frame may apply.
Remember, all returns must be 100% intact, with all original packaging, manuals, registration cards, etc so we can easily put our Zerbee items back on the shelves.
The Product I Ordered Arrived Defective, Damaged, or something is missing…What Should I Do?
Zerbee is so sorry you received a damaged or defective product. We ship all of our products from our distribution centers in new condition as if you were picking it off the store shelf yourself. So don’t worry, we will take care of this for you. If you received such an item please contact the hive at 855-493-7233 or email us at returns@zerbee.com We will arrange for an RMA and return shipping. Please contact us within three days of receipt for a fast and easy return. For missing products, we need to hear from you within 48 hours.
For HON Furniture damaged and defective goods, the warranty includes replacement of parts not return of product or credit of order.
Zerbee cannot guarantee packaging. We update our images as they become available from distributors and manufacturers. At times a manufacturer will change what the packaging looks like on a product while the actual product is as described on the site. We cannot guarantee the packaging and will not pay for return shipping because of such changes.
Orders Refused
Undamaged orders which are refused delivery or picked up will have shipping costs deducted from any refund. For freight orders that are refused, you will be charged shipping charges to your location, any storage fees by the freight company as well as return shipping charges. Freight charges are very expensive so it is advisable to not refuse shipments. This applies whether or not you paid for shipping charges in your order.
Non-Returnable items
Unfortunately, not all items are covered by our return policy. We are unable to accept returns on the following products: HON furniture, Flash Furniture, Bush Furniture, and custom products from Holland Bar Stool Company. Also, any perishable/food items as well as dated products such as tax forms, calendars, appointment books, business journals, diaries, desk calendars, desk pad calendars, wall planners, or planners are not returnable and sales are final.
Bulk Orders
Bulk Orders for Resellers are not covered by our return policy. Please contact your Sales Representative for more details.
No returns can be accepted 30 days following the issuance of an RMA.