Frequently Asked Questions

  1. I’m tax exempt, help?
  2. Does Zerbee accept purchase orders?
  3. Does Zerbee offer volume discounts?
  4. I’m not a business, can I zerbee from you?
  5. Can I order by telephone?
  6. How can I pay?
  7. In which states do you charge sales tax?
  8. Can I cancel or add to an order?
  9. Do you match prices?
  10. I need an item that’s not on your site or is a special order.
  11. My credit card isn’t working during checkout, help?
  12. Do you ship internationally?
  13. Do you ship to Alaska or Hawaii?
  14. What carrier(s) do you use for shipping?
  15. Where will you ship my order from?
  16. How long will it take to receive my order?
  17. Do you ship to PO boxes or an APO/FPO?
  18. Is next day delivery guaranteed?
  19. Why won’t a truck driver bring my order inside a building?
  20. Is inside delivery available for residential freight orders?
  21. Can I pick up my order?
  22. Where are you located?
  23. Product Colors
  24. Coupon Code Exclusions
  25. Can I unsubscribe from your emails?
  26. Are your products new or refurbished?
  27. Will you ship "blind" for us?

Answers...

  1. I’m tax exempt, help?

    If you have a tax-exempt certificate in a state to which you are shipping, please email it BEFORE placing your order to info@zerbee.com.  

    In June of 2018, the Supreme Court decided South Dakota vs. Wayfair which allows states to collect sales taxes on e-commerce orders.  Because of this decision states have been passing legislation to enforce such sales tax collections.  Due to this Zerbee collects sales tax in a growing list of states that require it.  To see if your state is one of them go to the Checkout page with your shipping address and the system will tell you there.


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  2. Does Zerbee accept purchase orders?

    Yes! We are happy to accept approved purchase orders of $500 or more from public schools and government agencies.

    Purchase orders must have a contact name, email address and an authorized signature in order to be processed.

    Some details when using purchaser orders:

    • Purchase orders cannot be accepted via website or by phone.
    • All items desired must be written/typed on the purchase order.
    • Coupons cannot be applied to purchase orders.
    • Correct shipping must be applied.
    • We cannot accept a printed shopping cart as a PO.
    • We must has the contact information, including email address, of the person responsible for processing and paying invoices.
    • An authorized signature is necessary to process the order.
    • Purchase orders meeting these requirements can be faxed to 763-512-6204 or emailed to info@zerbee.com
    Zerbee retains the right to refuse orders via purchase order even after an account is set up.  Certain items cannot be ordered by PO including electronics or other products known to be regular items ordered in fraud attempts.  Also, coupon codes cannot be used for PO orders.  Thank you for your understanding.

    Important Note:  Our invoicing is via email after an order has been entered.  We do not issue paper invoices.  When ordering with a purchase order, or with through an account with Zerbee, you accept that this is how we invoice orders. 

    Download our W9 Signature Form as a PDF document

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  3. Does Zerbee offer volume discounts?

    We sure do! We offer a discount for larger orders and if you are ordering at least $500 of the same item.

    Visit our Quantity Quote page to send us the info on the product(s) you're looking at.

    Remember, this is for an order total of $500 or more of a single SKU (more than one of that SKU).  We cannot guarantee that we can provide a discounted price as we are almost always the most competitive price on the Internet.  However, we will try very hard to do so as long as it meets certain criteria.

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  4. I’m not a business, can I zerbee from you?

    Definitely!

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  5. Can I order by telephone?

    Sure can!  Give us a call at 855-493-7233 Monday through Friday, 8 am to 4:30 pm CT.

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  6. How can I pay?

    Zerbee Secure Checkout

    Zerbee.com offers express checkout from our store via Secure Checkout, Amazon Payl and PayPal. They’re all available during the checkout process.

    Credit Cards

    Zerbee accepts Visa, Mastercard, American Express and Discover.

    Sorry but we can’t accept credit cards billed to addresses outside of the United States.

    Each credit card company provides you with 100% fraud protection.  We also cooperate with credit card companies when there are questions about charges.  See each company’s guarantee of fraud protection by clicking on their links:  Visa, Mastercard, Discover, American Express. 

    Company Check

    Zerbee accepts company checks on orders of $500 or more.

    Orders will be processed once a check has been cleared by our bank.  Please allow up to two weeks for processing.

    Be sure to include all necessary order information along with your payment including item numbers, quantities, the complete shipping address, phone number and email address.  A best practice would be to enter all your items in your cart, then print the cart page and include it with your check.

    Mail your check and order to:

    Zerbee, LLC
    6645 James Avenue North
    Minneapolis, MN 55430

    Sorry but personal checks or money orders are not accepted.


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  7. In which states do you charge sales tax?

    In June of 2018 the Supreme Court decided South Dakota vs. Wayfair which allows states to collect sales taxes on ecommerce orders.  Because of this decision states have been passing legislation to enforce such sales tax collections.  

    Due to this Zerbee collects sales tax in a growing list of states that require it.  To see if your state is one of them go to the Checkout page with your shipping address and the system will tell you there.

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  8. Can I cancel or add to an order?

    Orders are processed quickly. Once placed, an order may not be able to be canceled or changed. Once you’ve checked out, our warehouses are notified immediately to complete your order.  Please check out our Return Policy on orders placed and shipped.  Undamaged orders, which are refused delivery, will have shipping costs deducted from any refund.   

    Some items are non-returnable and non-cancelable based on manufacturer policies.  HON Furniture items cannot be canceled once placed with the manufacturer and cannot be returned.  HON items refused for delivery cannot be refunded.

    Certain items cannot be returned: HON furniture, Flash Furniture, Bush Furniture, custom products from Holland Bar Stool Company, opened software, any toner or ink cartridge, electronics, business machines, food, beverages, cleaning supplies, paper, ring binders, pharmaceuticals, vacuum cleaners, assembled or installed furniture, special order items, custom or made to order products.  Also, any dated products such as calendars, appointment books, business journals, diaries, desk calendars, desk pad calendars, wall planners or planners are not returnable and sales are final.

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  9. Do you match prices?

    Yes!  Of course, certain qualifications have to apply.  Those include a match being on the same make, model and color.  The item in question has to be available and in-stock and not with an auction site.  Because our pricing is extremely competitive across the board, we can't match prices that include a special, short-term coupon from a competitor.  The online merchant site must be an established web store as determined by Zerbee.  We’ll do our best to not only match but beat our competitors.   While we always do our best to match prices, we have to let you know it's not always possible.  Just contact us at info@zerbee.com before purchasing with the details – Item number, online merchant link, quantity, etc. and we'll almost certainly be able to help.  Unfortunately we're unable to match prices after a purchase.

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  10. I need an item that’s not on your site or is a special order.

    Call or email our Customer Service department @ 855-493-7233 and we’ll be happy to help.

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  11. My credit card isn’t working during checkout, help?

    Call our Customer Service department @ 855-493-7233 and we’ll be happy to help.  Often the issue is related to the billing address not matching exactly what the credit card company has on file.  So you might want to double-check that first. 

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  12. Do you ship internationally?

    Sorry, we do not.

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  13. Do you ship to Alaska or Hawaii?

    Sorry, we do not.

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  14. What carrier(s) do you use for shipping?

    We use UPS for all normal orders.  For freight deliveries we use a variety of common carriers depending on the area of the country and the kind of freight it is.

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  15. Where will you ship my order from?

    We ship most orders from our distribution centers across the United States.  In some cases we ship directly from the manufacturers and their warehouses.

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  16. How long will it take to receive my order?

    We’re on Zerbee time and the standard order cut off time is 2 pm CT.  Most office supply orders placed before then will be shipped the same day and received by you the next day. But certain items will take a little longer. 

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  17. Do you ship to PO boxes or an APO/FPO?

    No, we’re sorry but we’re unable to ship to Post Office boxes or APO/FPO’s.

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  18. Is next day delivery guaranteed?

    We’re sorry but we are unable to guarantee next day delivery.  Most orders ship from distribution centers that are strategically located to be able to offer next day service.  While we try very hard for next day delivery on most office supply orders, we cannot guarantee it.

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  19. Why won’t a truck driver bring my order inside a building?

    Items such as file cabinets, desks and other oversized products are too large for UPS.  For that reason we need to ship them via a common carrier equipped to handle larger products.   Trucking companies have a standard policy that they will deliver “dock to dock,” defined as delivering to a loading dock or to the back of the truck.  From that point it is the responsibility of the receiver to bring a shipment into a building.  We are able to offer upgraded services for an additional fee for any special needs you might have including a lift gate when you don’t have a dock or inside delivery. Please contact us for a quote for these services before placing your order.

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  20. Is inside delivery available for residential freight orders?

    We are unable to offer inside delivery for residential freight orders.

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  21. Can I pick up my order?

    In some limited cases we are able to offer “Will Call” services.  When this service is available it is only for office supply orders of at least $500.  Please contact our customer service to discuss what you’d like to order and its availability for “Will Call” service.

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  22. Where are you located?

    Our business office is in suburban Minneapolis, Minnesota.  This means we speak a very special language that is often illustrated by the movie "Fargo".  So when you call we'll often hold out the "o" as in in boooat (boat), or drop a "you betcha", but don't hold it against us because it's just who we are.  We call it speaking "Minnesotan". 

    As it relates to your orders, though, we ship from warehouses all across the country.  While we might sound funny, your products are still the same new brand names you love.

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  23. Product Colors

    It's important to note that colors of products can differ between monitors.  The color you see on your screen and the actual color of a product can be slightly different since every monitor renders those colors differently.  Also, manufacturers can have slight differences between lots of products.  Unfortunately we cannot be responsible when these slight changes occur.  Returns for such products are the responsibility of the customer.

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  24. Coupon Code Exclusions

    Zerbee occasionally has special coupon offers.  Coupon codes must be entered during checkout to apply.  We wish we could offer coupon offers on everything but unfortunately that's not the case.  In the highly competitive world of online office products sometimes margins are extremely tight and we're already offering you the very best price available.  So on certain items coupons are not valid. 

    Those products where coupon codes may not be valid include:

    Sale Prices:  Sale prices, or promotional prices, are those you will find on shopping sites such as Google Shopping.  Those products are already marked down as low as we can go.  Brands excluded from coupon offers include:

    HON Furniture
    Basyx Furniture
    Inks & Toners
    HSM Paper Shredders
    ACCO
    Quartet
    Swingline
    Acroprint
    Lathem
    Fellowes
    Mayline
    Safco


    Also, coupons are not valid on previous orders, or on items that we've offered you a quoted discount.  Coupon codes are valid only once per customer.

    For coupons to be valid they need to be entered into the Promotional Coupon field during checkout.  You will find it on your Cart Summary page.

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  25. Can I unsubscribe from your emails?

    Zerbee does occasional emails that include special offers and information you may want to know about us.  The only way one receives our emails is by having subscribed to them through either the checkout process (where you "Opt In") or by adding yourself through one of a few different means.  We do not add anyone to our email lists without permission.  

    You may unsubscribe by clicking the "Unsubscribe" link at the bottom of any of our emails.  You will then be permanently removed from future emails in that list.

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  26. Are your products new or refurbished?

    Other than ink cartridges that are noted as "remanufacturered", all of our products are brand new and unused.   Items that ship direct from the manufacturer such as HON/Basyx furniture, Acroprint and Lathem time clocks, etc. are all brand new.  

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  27. Will you ship "blind" for us?

    Zerbee.com no longer is able to ship "blind" for our resellers.  At the same time, if you are a reseller in need of such services please visit our Zerbee for Resellers informational page and fill out our request form.   One of our sales managers will contact you to discuss our program with you.

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